Medstar Medical – Website Terms & Conditions
Location: Redbank Plains, QLD
Welcome to the Medstar Medical website. By using this website or booking an appointment through it, you agree to the following Terms & Conditions. Please read them carefully.
1. General Information
Medstar Medical provides this website for information, appointment bookings, and communication with our clinic.
The content on this website is general in nature and should not replace professional medical advice.
2. Website Use
By accessing our website, you agree that you will:
- Use the site for lawful purposes only
- Not interfere with the website’s operation
- Not upload malicious code or attempt to bypass security
- Not misuse online booking systems or contact forms
We may suspend or restrict access if misuse is detected.
3. Online Appointments
- Appointments made online are subject to confirmation and availability.
- You may receive SMS or email reminders (if enabled).
- Please ensure your contact details are accurate when booking.
- Standard clinic policies for cancellations, late arrivals, and non-attendance apply.
4. Fees & Billing
Medstar Medical is a mixed billing practice.
Fees displayed on the website (if any) are guides only and may change without notice.
Additional fees may apply for:
- Procedures
- Dressings
- Medical forms, certificates, or reports
- Telehealth consults (if Medicare eligibility isn’t met)
- After-hours services
All fees are payable at the time of service.
5. Telehealth Information
Telehealth appointments booked through the website require:
- Clinically appropriate circumstances
- Updated patient details
- Medicare eligibility if you wish to claim a rebate
If you are not eligible, standard private telehealth fees will apply.
6. Health Information & Medical Content
- Information on this website is for general guidance only.
- It should not be used to diagnose, treat, or manage any medical condition.
- Always book an appointment for personalised medical advice.
Medstar Medical is not responsible for actions taken based on website content.
7. Privacy & Data Collection
Through this website we may collect:
- Name and contact details
- Appointment information
- Messages submitted via contact forms
- Website usage analytics
We use this information to:
- Manage appointments
- Improve our services
- Communicate with patients
- Maintain internal records
For more detailed information, please refer to our Privacy Policy (link on your website).
8. Cookies & Analytics
Our website may use cookies or tracking tools to improve user experience.
These tools may collect anonymous data such as:
- Pages visited
- Browser type
- Device information
- Time spent on site
You may disable cookies in your browser settings if preferred.
9. Third-Party Links
Our website may include links to third-party websites such as:
- Pathology providers
- Radiology services
- Health information resources
We are not responsible for the content, accuracy, or privacy practices of external websites.
10. Intellectual Property
All website content—including text, images, logos, and design elements—is the property of Medstar Medical unless stated otherwise.
Users may:View and print pages for personal, non-commercial use
Users may not:Copy, modify, redistribute, or republish website content without permission
11. Limitation of Liability
Medstar Medical is not liable for:
- Website downtime or technical issues
- Errors or omissions in content
- Decisions made based on website information
- Loss or damages arising from website use
This excludes obligations under Australian Consumer Law
12. Changes to These Terms
We may update these Terms & Conditions at any time.
Changes will be posted on this page, and continued use of the website indicates acceptance of updated Terms.
13. Contact Details
For questions about our Terms & Conditions, please contact:
Medstar Medical – Redbank Plains
Address: 283-285 Henty Drive
Phone: 07 3154 0400
Email: admin@medstarmedical.com.au
