Privacy Policy - Medstar Medical Centre

Effective Date: 19th August 2023

This Privacy Policy outlines the practices of MedStar Medical Centre (“we,” “us,” or “our”) concerning the collection, use, disclosure, and protection of personal information on the website https://medstarmedical.com.au/ (“Website”). We are committed to safeguarding your privacy and complying with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth) (“Privacy Act”). This Privacy Policy applies solely to information collected through the Website and does not apply to any other data collection or processing, including offline or through other websites not owned or controlled by us.

Collection of Personal Information
We may collect various types of personal information, including but not limited to:

Name, date of birth, and contact details (email address, phone number, address)
Medical history, health records, and treatment information
Billing and payment details
Information provided via online forms and surveys
Use of Personal Information
We will use your personal information for the following purposes:

Providing medical services, including appointments, consultations, and treatment
Managing and processing payments and insurance claims
Communicating with you regarding appointments, health updates, and promotional materials
Administering and improving the Website’s functionality and user experience
Complying with legal obligations and regulations
Disclosure of Personal Information
We may disclose your personal information to:

Healthcare professionals and staff within MedStar Medical Centre for the purpose of providing medical care and treatment
Third-party service providers who assist in payment processing, data storage, website maintenance, and other business operations
Government authorities, regulatory bodies, and law enforcement agencies when required by law
Security and Storage
We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet can be guaranteed as completely secure. We implement various security measures to ensure the confidentiality of your information.

Access and Correction
You have the right to access and correct your personal information held by us. If you believe any of the information we hold about you is inaccurate, please contact us to request corrections.

Cookies and Tracking Technologies
Our Website may use cookies and other tracking technologies to collect information about your browsing activities. You can manage your cookie preferences through your browser settings.

Direct Marketing
We may use your personal information to send you promotional materials about our services and special offers. You can opt out of receiving these communications by following the unsubscribe instructions provided in the communication or by contacting us.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on the Website, and your continued use of the Website after such changes will constitute your acceptance of the updated policy.

Contact Us
If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us at:

MedStar Medical Centre
Address: 283-285 Henty Drive, Redbank Plains QLD 4301
Email: info@medstarmedical.com.au
Phone: 07 3154 0400

By using the Website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Patient Information

Appointments

Welcome to MedStar Medical Centre! If you’re a new patient, kindly bring along a valid Medicare Card and Photo ID. To streamline your experience, we request that you arrive 10 minutes before your scheduled consultation to complete a New Patient Registration Form. Alternatively, you can conveniently access this form online and bring it with you to your next appointment.

BOOK WITH HEALTH ENGINE

BOOK WITH HOTDOC

Our appointment scheduling ensures that each patient is allocated 10-15 minutes, with every effort made to accommodate your preferred time. Please note that emergencies will receive priority attention. For those requiring more extensive consultation, extended appointment slots are available upon request.

When scheduling your appointment, please inform our reception if your visit pertains to minor surgery, medical assessments, work cover matters, pap screening, test result discussions, or necessitates an extended appointment.

While we strive to adhere to our daily appointment schedule, the nature of healthcare sometimes leads to unforeseen delays, particularly with urgent and complex cases. If you observe that we might be running behind schedule, we encourage you to check with our reception staff for updates.

In our commitment to delivering top-notch medical care to all patients, we kindly ask for your understanding and cooperation in instances where delays occur. Given that there are often patients awaiting appointments, we greatly appreciate your prompt communication if you’re unable to make your scheduled appointment. Please be aware that failure to cancel a doctor’s appointment in advance may result in a fee.

Thank you for entrusting us with your healthcare needs. We look forward to providing you with exceptional medical services at MedStar Medical Centre.

Fees

At MedStar Medical Centre, our esteemed medical practitioners operate on a private billing basis for their services. This entails that there will be an associated out-of-pocket expense for your consultation. Kindly be prepared to settle your fees on the day of your scheduled appointment.

Please note that fees may differ based on the specific doctor you’re seeing. For additional information regarding fee structures, we recommend reaching out to our dedicated reception team. They will be more than happy to provide you with further details and address any inquiries you may have.

Prescriptions, Referrals and Medical Certificates

At MedStar Medical Centre, we strictly adhere to Australian legislation, which mandates that prescriptions or referrals can only be provided subsequent to a scheduled consultation. We uphold the utmost professionalism in our services and believe in according them the appropriate consideration they warrant.

It’s important to note that any form of medical certificate carries legal significance and mirrors the expert judgment of our physicians. To ensure accuracy and integrity, our doctors issue Sickness and Work Cover certificates when necessary, and these typically necessitate a consultation arranged through an appointment.

Rest assured that we prioritize the quality and legality of our medical documents, and we’re committed to maintaining the highest standards of care at all times.

Patients and Visitors

General Information for Existing and New Patients

Patient Information

Patients and Visitors

Any questions? Feel free to contact us anytime.

Any questions? Feel free to
contact us anytime.